See how to re-enable the "Which device did you plug in" popup which can solve headset issues: If not again right click Volume icon in System Tray to choose Troubleshoot sound problems. Right click Volume icon in System Tray at right end of task bar, Open Sounds Settings, in dropdown menus at top make sure Headphones are selected and Connected for both Playback and Recording Default Devices. Go to Settings > Devices > Autoplay to look for the device and change the default behavior in it's Dropdown Menu. If you need help performing any steps I am standing by here to help:
I'll give you everything possible to try for headset problems so at least something will work.
I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.
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